In order to access the Account Management Portal, we do require two-factor authentication to be enabled. This ensures the security of the sensitive data which is stored in the portal itself. Our longer-term development pipeline includes plans to introduce the ability for Account Administrators to have editing capabilities or purchase licences or user credits within the portal itself, so this additional layer of security is essential.
Please note that this is only required for pairing purposes and the mobile/cell numbers used are not stored anywhere, or indeed, be visible to other users.
Important: If you use a shared email address for account administration (e.g. eresourcesadmin@), or are unable to pair a mobile device for this purpose, please contact Customer Support (support@emerald.com) for assistance.
