Emerald Customer Support

Contact Us 1

• Contact Emerald Customer Support

Platform Information 2

• Emerald Insight has changed
• Accessibility

Access and Authentication Methods 8

• Troubleshooting known issues with authentication
• Access tokens (user name and password for off-campus access)
• Creating a WAYFless URL
• Federated access to Emerald Insight (Shibboleth)
• Google CASA

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Discovery and Metadata 12

• Can I submit a federated search using Search/Retrieval via URL (SRU)?
• Does Emerald support OpenURL/SFX linking?
• In which discovery services can I find my Emerald subscriptions?
• Locating Emerald collections in EBSCO Discovery Service
• Locating Emerald collections in OCLC WorldCAT

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Managing your Library Administrator Account 4

• How do I access our usage reports?
• How do I add/delete a new library administrator for our institutional account?
• SUSHI
• Where is the Library Administration Area on Emerald Insight?

Publishing with Emerald 13

• As an Emerald author, can I include my article in my thesis or dissertation?
• Do you provide editing or translation services?
• How do I correct an error in my published article?
• How do I find out which volume and issue my accepted paper will publish in?
• How do I make changes to my submitted article?

See all 13 articles

Open Access 4

• Can I publish my journal open access with Emerald?
• Can Emerald waiver the Article Processing Charge (APC)?
• How can I publish my article Open Access?
• What are Emerald's Article Processing Charges (APC) for open access titles

FAQs 16

• Can I have a free copy of the journal issue in which my article appeared?
• Can I reproduce a table/chart/passage from an article?
• Can we publish our conference proceedings with Emerald?
• Do Emerald employ translators?
• Editor and EAB member access

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Cases 3

• Accessing Emerald case study collections
• Emerald Cases Hub
• How do I access the teaching notes associated with a case study?

General Enquiries 14

• Can I copy materials from this website or re-publish any content?
• Can I use Emerald content in a presentation?
• Can I write for the Emerald blog?
• Does Emerald support text & data mining?
• How do I create an email alert?

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Student Access 1

• My student log-in doesn't work

Search and Browse 3

• What do the search icons mean?
• Why am I seeing an "access restricted" sign against my search results?
• Your guide to searching on the new platform (Emerald Insight)

PPV Queries 3

• Can I buy an individual article or subscription?
• Can I use my paid-for case within a course-pack?
• Please can I have a receipt for my purchase? (PPV)

Deep Dyve 1

• Can I rent an article?

Subscription Queries 6

• As a subscriber, can I send an article via Interlibrary Loan?
• How do I buy an Emerald Book?
• How do I subscribe?
• Is Emerald content indexed in any preservation archiving schemes?
• Where can I find a list of titles in each collection?

See all 6 articles