Emerald Customer Support

Contact Us 1

• Contact Emerald Customer Support

Access and Authentication Methods 6

• Creating a WAYFless URL
• Google CASA
• How do I set up Shibboleth/OpenAthens authentication?
• What are our institution's access entitlements?
• What are the technical requirements for access to www.emeraldinsight.com?

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Discovery and Metadata 10

• Can I Submit a Federated Search using Search/Retrieval via URL (SRU)?
• Does Emerald support OpenURL/SFX linking?
• KBART - SFX database mapping details for Emerald collections
• In which discovery solutions can I find my Emerald subscriptions?
• SFX configuration for ALMA

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Managing your Library Administrator Account 5

• Can I add our institutional logo to the welcome message?
• How do I access our usage reports?
• How do I add/delete a new library administrator for our institutional account?
• Library administration area (User Guides)
• Login and registration demo (video)

Publishing with Emerald 13

• As an Emerald author, can I include my article in my thesis or dissertation?
• Do you provide editing or translation services?
• How do I correct an error in my published article?
• How do I find out which volume and issue my accepted paper will publish in?
• How do I make changes to my submitted article?

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Open Access 4

• Can I publish my journal open access with Emerald?
• Can Emerald waiver the Article Processing Charge (APC)?
• How can I publish my article Open Access?
• What are Emerald's Article Processing Charges (APC) for open access titles

FAQs 14

• Can I have a free copy of the journal issue in which my article appeared?
• Can I reproduce a table/chart/passage from an article?
• Can we publish our conference proceedings with Emerald?
• Do Emerald employ translators?
• How can I become a reviewer?

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General Enquiries 12

• Can I copy materials from this website or re-publish any content?
• Can I write for the Emerald blog?
• Does Emerald support text & data mining?
• How do I create an email alert?
• How do I set up an account on Emerald?

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Search and Browse 3

• Adding articles to your marked list
• Getting the most from your search
• What do the search icons mean?

PPV Queries 9

• Can I buy an individual article or subscription?
• Can I pay for the article with a Eurocard or AMEX? (PPV)
• Can I purchase a case study?
• Can I share my purchased article?
• Can I use the purchased article in a presentation?

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Deep Dyve 1

• Can I rent an article?

Subscription Queries 6

• As a subscriber, can I send an article via Interlibrary Loan?
• How do I buy an Emerald Book?
• How do I subscribe?
• Is Emerald content indexed in any preservation archiving schemes?
• Where can I find a list of titles in each collection?

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Student Access 1

• My student log-in doesn't work

Tokens 3

• Activating access tokens
• Activating tokens (video demo)
• I've registered my token but cannot see the Teaching Notes (Case Studies)