Emerald Customer Support

Contact Us 1

• Contact Emerald Customer Support

Platform Information 4

• Accessibility Standards
• Emerald Insight
• Is Emerald Insight compatible with mobile devices?
• What are the technical requirements for access?

Access and Authentication Methods 12

• Authentication methods for Emerald.com/insight
• COVID-19: Off-campus access during the pandemic
• Creating a WAYFless URL
• Emerald guide to proxy settings for emerald.com/insight
• Federated access to Emerald Insight (Shibboleth)

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Discovery and Metadata 13

• Can I submit a federated search using Search/Retrieval via URL (SRU)?
• Can we use our institution's default OpenURL button?
• Does Emerald support OpenURL/SFX linking?
• In which discovery services can I find my Emerald subscriptions?
• Locating Emerald collections in EBSCO Discovery Service

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Managing your Library Administrator Account 7

• The Account Management Portal (Library administration)
• COUNTER Reports from Emerald
• Emerald Engage - Supporting the Library Community
• How do I access our usage reports?
• How do I add/delete a new library administrator for our institutional account?

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Cases 5

• Accessing Emerald case study collections
• Cases publication workflow and points of contact
• Emerald Cases Hub
• How do I access the teaching notes associated with a case study?
• Teaching case studies in an online setting

Student Access 2

• Support for students and researchers using off-campus access
• My student log-in doesn't work

Search and Browse 3

• Why am I seeing an "access restricted" sign?
• Your guide to searching on Emerald Insight
• Why can't I access Expert Briefings?

General Enquiries 17

• Can I write for the Emerald blog?
• Find Full Text links in EndNote
• How do I bulk export the citations from my search results?
• How do I subscribe to table of contents (TOC) alert services?
• How do I sign up for an Expert Daily Briefing Alert?

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Publishing with Emerald 14

• As an Emerald author, can I include my article in my thesis or dissertation?
• Can I prepare my manuscript in LaTeX?
• Do you provide editing or translation services?
• How do I correct an error in my published article?
• How do I find out which volume and issue my accepted paper will publish in?

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Open Access 5

• Can I publish my journal open access with Emerald?
• Can Emerald waiver the Article Processing Charge (APC)?
• How can I publish my article open access?
• Open research at Emerald
• What are Emerald's Article Processing Charges (APC) for open access titles

FAQs 14

• Author and reviewer access
• Can we publish our conference proceedings with Emerald?
• Do Emerald employ translators?
• Editor and EAB member access
• How can I become a reviewer?

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PPV Queries 3

• How do I gain access?
• Can I purchase a case study?
• Can I purchase a book chapter?

DeepDyve 2

• Can I rent an article?
• How do I cancel my free trial to DeepDyve?

Subscription Queries 3

• As a subscriber, can I send an article via Interlibrary Loan?
• How do I subscribe?
• Is Emerald content indexed in any preservation archiving schemes?

Rights and Permissions 8

• Can I copy materials from this website or re-publish any content?
• Can I reproduce a table/chart/passage from an article?
• Can I use Emerald content in a presentation?
• Does Emerald support text & data mining?
• How do we acquire translation rights for an Emerald book?

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