Emerald Customer Support
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Library Administrator Queries
Access and Authentication Methods
Creating a WAYFless URL
How do I set up Shibboleth/OpenAthens authentication?
What are our institution's access entitlements?
What are the technical requirements for access to www.emeraldinsight.com?
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Discovery and Metadata
Can I Submit a Federated Search using Search/Retrieval via URL (SRU)?
Does Emerald support OpenURL/SFX linking?
KBART - SFX database mapping details for Emerald collections
In which discovery solutions can I find my Emerald subscriptions?
SFX configuration for ALMA
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Managing your Library Administrator Account
Can I add our institutional logo to the welcome message?
How do I access our usage reports?
How do I add/delete a new library administrator for our institutional account?
Library administration area (User Guides)
Login and registration demo (video)
Publishing Related Queries
Publishing with Emerald
As an Emerald author, can I include my article in my thesis or dissertation?
Do you provide editing or translation services?
How do I correct an error in my published article?
How do I find out which volume and issue my accepted paper will publish in?
How do I make changes to my submitted article?
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Can I publish my journal open access with Emerald?
Can Emerald waiver the Article Processing Charge (APC)?
How can I publish my article Open Access?
What are Emerald's Article Processing Charges (APC) for open access titles
Can I have a free copy of the journal issue in which my article appeared?
Can I reproduce a table/chart/passage from an article?
Can we publish our conference proceedings with Emerald?
Do Emerald employ translators?
How can I become a reviewer?
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Can I copy materials from this website or re-publish any content?
Can I write for the Emerald blog?
Does Emerald support text & data mining?
How do I create an email alert?
How do I set up an account on Emerald?
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Search and Browse
Adding articles to your marked list
Getting the most from your search
What do the search icons mean?
Pay Per View and Subscription Queries
Can I buy an individual article or subscription?
Can I pay for the article with a Eurocard or AMEX? (PPV)
Can I purchase a case study?
Can I share my purchased article?
Can I use the purchased article in a presentation?
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Can I rent an article?
As a subscriber, can I send an article via Interlibrary Loan?
How do I buy an Emerald Book?
How do I subscribe?
Is Emerald content indexed in any preservation archiving schemes?
Where can I find a list of titles in each collection?
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My student log-in doesn't work
Activating access tokens
Activating tokens (video demo)
I've registered my token but cannot see the Teaching Notes (Case Studies)
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