Holiday Period

Between 24th December 2020 - 4th January 2021, there will be limited cover in Customer Support. Our team will work hard to respond to your query as soon as possible; however, you may find the answer within our Support Portal, by using the search bar above.

We hope you have a wonderful Christmas and a happy and healthy 2021.

From 4th January 2021

Our Customer Support Agents are available to help you during the following office hours (Mon-Fri):


Working hours: (MYT) 0930-1730


Working hours: (GMT) 0800-1900


Working hours: (ECT) 0800-1600

The Support team are working from home due to the pandemic. To contact us, please click on the link above or email Emerald Customer Support directly. 

For other contact information, including our regional offices, please go to our main contact page.