Emerald Customer Support

The following URLs should BOTH be included in your proxy server settings: 

• https://www.emerald.com 
• https://connect.liblynx.com

If you experience access issues with your WAM proxy, we would suggest contacting their help desk directly to see if they can clarify any known issues with the database configurations:

Innovative Interfaces Inc. Customer Services

Phone: 800-878-6600 (Toll Free)

Phone: +1 510-655-6200 or 6205

Email: support@iii.com

Customer Support Portal: https://iii.rightanswers.com/portal/ss/index.jsp

If you need any further assistance, please contact Emerald Customer Support.