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Contact Emerald Customer Support
Platform Information
3
Accessibility Standards
Is Emerald Insight compatible with mobile devices?
What are the technical requirements for access?
Account Administration Queries
Access and Authentication Methods
14
Authentication methods for Emerald.com/insight
Access and authentication from Emerald Insight
Creating a WAYFless URL
Emerald guide to proxy settings for emerald.com/insight
Federated access to Emerald Insight (Shibboleth)
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Discovery and Metadata
14
Can I submit a federated search using Search/Retrieval via URL (SRU)?
Can we use our institution's default OpenURL button?
Does Emerald support OpenURL/SFX linking?
In which discovery services can I find my Emerald subscriptions?
Locating Emerald Collections in ALMA Community Zone (CZ)
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Managing your Library Administrator Account
6
The Account Management Portal (Library administration)
COUNTER Reports from Emerald
How do I access our usage reports?
How do I add/delete a new library administrator for our institutional account?
SUSHI
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Emerald eCases
Cases
4
Accessing Emerald case study collections
Cases publication workflow and points of contact
Emerald Cases Hub
How do I access the teaching notes associated with a case study?
FAQ
Student Access
2
Support for students and researchers using off-campus access
My student log-in doesn't work
Search and Browse
3
Why am I seeing an "access restricted" sign?
Your guide to searching on Emerald Insight
Why can't I access Expert Briefings?
General Enquiries
11
Can I write for the Emerald blog?
Find Full Text links in EndNote
I am unhappy with my book purchase. How do I get a refund?
I would like a trial
Registering a personal profile on Emerald
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How do I...?
8
How do I gain access?
How do I subscribe?
How do I bulk export the citations from my search results?
How do I subscribe to table of contents (TOC) alert services?
How do I sign up for an Expert Daily Briefing Alert?
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Pay Per View and Subscription Queries
PPV Queries
11
Article not available to buy
Can I have a receipt for my purchase? (PPV)
Can I have a refund for my PPV article?
Can I pay for the article with a Eurocard(PPV)
Can I purchase a book chapter?
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DeepDyve
2
Can I rent an article?
How do I cancel my free trial to DeepDyve?
Subscription Queries
2
As a subscriber, can I send an article via Interlibrary Loan?
Is Emerald content indexed in any Digital Preservation archive schemes?
Publishing Related Queries
Publishing with Emerald
14
Can I prepare my manuscript in LaTeX?
Do you provide editing or translation services?
How do I correct an error in my published article?
How do I find out which volume and issue my accepted paper will publish in?
How do I make changes to my submitted article?
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Open Access
4
Can I publish my journal open access with Emerald?
Can Emerald waiver the Article Processing Charge (APC)?
How can I publish my article open access?
What are Emerald's Article Processing Charges (APC) for open access titles
FAQs
14
Author and reviewer access
Can we publish our conference proceedings with Emerald?
Do Emerald employ translators?
Editor and EAB member access
How can I become a reviewer?
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Rights and Permissions
Rights and Permissions
11
As an Emerald author, can I include my article in my thesis or dissertation?
Can I copy materials from this website or re-publish any content?
Can I have a copy of my authored work?
Can I reproduce a table/chart/passage from an article?
Can I use Emerald content in a presentation?
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